Support Policy

Effective Date: 04-01-2025

For the Support Policy page on your Kisanogram website, you should outline how customers can get assistance, the support channels available, and the response time for queries. Since AMPL Agro Market Pvt Ltd processes payments, you should also mention this where necessary.

1. Support Coverage

We provide assistance for:

• Product inquiries and usage guidance.
• Issues with orders, delivery, or returns.
• General feedback or suggestions.

2. Support Channels

You can reach us through the following methods:

• Phone: +91 99939 55051 (Available Monday to Saturday, 9:00 AM to 6:00 PM)
• Email: info@agromarket.co.in (Response within 24-48 hours)
• In-Person: Visit us at 1261, Infront of Samdariya Complex, Cherital, Jabalpur, Madhya Pradesh, India.

3. Support Process

1. Contact Us: Reach out via your preferred channel with your query or concern.
2. Provide Details: Share relevant details such as your order number, product name, and a brief description of the issue.
3. Resolution: Our support team will provide a solution or escalate the matter to the concerned department, ensuring a prompt response.

4. Response Time

• We strive to respond to all inquiries within 24 hours on business days.
• Complex issues may take up to 3 business days for a resolution, and we will keep you informed throughout the process.

5. Feedback and Escalation

• If you are not satisfied with the support provided, you can escalate the issue by emailing us at info@agromarket.co.in with the subject line "Escalation Request."
• Feedback is highly valued, and we encourage you to share your experience to help us improve our services.

6. Limitations of Support

• All support services are provided by Kisanogram, and payments are securely processed by AMPL Agro Market Pvt Ltd.
• Assistance for third-party products or services is not covered under this policy.

7. Commitment to Customer Satisfaction

At Kisanogram (AMPL Agro Market Pvt. Ltd) , our goal is to provide exceptional support to meet your needs. Whether it's guidance on our products or resolving an issue, we are here to ensure a hassle-free experience.

Contact Us for Support

For any assistance or queries, please reach out to us:

• Phone: +91 99939 55051
• Email: info@agromarket.co.in
• Address: 1261, Infront of Samdariya Complex, Cherital, Jabalpur, Madhya Pradesh, India

Let me know if you need further modifications or additional details!